Privacy Policy

Last updated: January 2026

Alliance Truss ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website and business interactions, how we use it, and the choices you have. This policy is provided as a general template and should be reviewed by your legal advisor before publication.

Information we collect

We collect information you provide directly to us, including when you request a quote, contact us, or apply for a position. This may include:

• Contact details — your name, company, email address, phone number, and mailing or site address.
• Project information — drawings, sketches, specifications, and other details you submit for a quote.
• Communications — the content of messages you send us and our correspondence with you.

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages viewed, and the dates and times of your visits, through cookies and similar technologies. See our Cookie Policy for details.

How we use your information

We use the information we collect to:

• Prepare and provide quotes and respond to your enquiries;
• Design, engineer, manufacture, and deliver the products you order;
• Communicate with you about your project, orders, and our services;
• Operate, maintain, and improve our website and business;
• Comply with legal obligations and protect our rights.

How we share your information

We do not sell your personal information. We may share it with service providers who perform functions on our behalf — such as delivery, IT, and engineering support — and only to the extent needed to perform those functions. We may also disclose information where required by law or to protect the safety, rights, or property of Alliance Truss or others.

Data retention

We retain personal information for as long as needed to fulfil the purposes described in this policy, to comply with our legal and contractual obligations, and to resolve disputes.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law. To make a request, or to opt out of marketing communications, contact us using the details below. Under British Columbia's Personal Information Protection Act (PIPA) and other applicable privacy laws, you may have additional rights regarding your information.

Security

We take reasonable measures to protect personal information against loss, theft, and unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.